By David Bateman

The definitive, up to date advisor to making plans, configuring, and administering Cisco name processing and voice messaging.
This e-book brings jointly all of the hands-on wisdom you must effectively configure and administer Cisco’s flagship IP voice structures, together with Cisco Unified Communications supervisor (CUCM), team spirit, and solidarity Connection. absolutely up to date for the recent CUCM, solidarity, and team spirit Connection, model eight, it offers step by step tactics for each universal and intricate job that installers, integrators, and directors will stumble upon.

Long-time Cisco voice implementer and teacher David Bateman starts with transparent, well-organized causes of Cisco Voice over IP expertise, together with its key features and units. subsequent, he courses you thru training and deployment, together with configuring CUCM for max functionality, elimination DNS dependencies, defining company parameters, configuring areas, and imposing safety.

the writer offers easy access, step by step strategies for dozens of post-deployment projects, every one with thorough directions and cross-references to prerequisite projects anyplace wanted. He demonstrates easy methods to combine beneficial properties to create extra robust IP voice structures, completely introduces Cisco’s new administration interface, and gives large assurance of the newest characteristic enhancements.

David Bateman is a professional Cisco teacher, CCNA, and director of curriculum improvement for Skyline-ATS. He has 20+ years of internetworking adventure, together with greater than a decade as a senior LAN/WAN engineer in networks serving as much as 5,000 clients. He then ran the company operations of a technical prone corporation whereas preserving his latest networking purchaser base. David has taught and carried out Cisco voice applied sciences due to the fact 2000. He authored this book’s first version, and co-authored CCNA Voice examination Cram.

* identify a beginning for CUCM: configure prone, set firm parameters, sign in units, and more
* upload gateways and buyer devices
* Create dial plans, together with path styles, course lists, course teams, CTI path issues, translation styles, and direction filters
* Configure category of carrier (CoS) and phone Admission Control
* enforce IP telephone carrier, media assets, and Extension Mobility
* organize to install Unity/Connection: ascertain integration; outline procedure parameters; and create templates, distribution lists, and CoS
* upload, import, and deal with users
* utilize Unity/Connection name administration, from easy auto-attendant to complex routing principles and audio-text
* combine legacy voicemail systems
* grasp Unity/Connection’s key administrative instruments and utilities
* Use time-of-day routing, name queuing, and different complex features

This IP communications e-book is a part of the Cisco Press® Networking expertise sequence. IP communications titles from Cisco Press support networking pros comprehend voice and IP telephony applied sciences, plan and layout converged networks, and enforce community ideas for elevated productivity.

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Extra info for Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide (2nd Edition) (Networking Technology: IP Communications)

Example text

Directory handlers have four sets of configurable parameters, as shown in Table 1-4. More detail is given to these parameters in the “Configuring Directory Handlers” section found in Chapter 9. Figure 1-6 shows a typical system menu system flow chart. The various types of call handlers that have been discussed are shown in this figure. Each of the boxes represents a call handler. Table 1-4 Directory Handler Parameters Parameter Description Profile (Handler Basics in Unity Connection) Name, Creation date, Owner, Recorded voice, Extension, Language, Play all names, Search scope (Unity Connection only), Search result behavior (Unity Connection only) Search Options (Unity only) Search in, Search by Match List Options (Unity only) On unique, Announce matched using, Announce extension Caller Input No input timeout, Last input timeout, Repeat prompt, Send on to exit Greeting (Unity Connection only) Greeting Chapter 1: CUCM and Unity Connection Overview Opening Greeting Call Handler Thank you for calling… Press 1 for Sales.

For environments that expect large volumes of calls to travel between the phone systems, a T1 or E1 line is used. Figure 1-2 shows how this integration might look. Chapter 1: CUCM and Unity Connection Overview Much more occurs during setup. The previous example was presented to help you understand how a gatekeeper enforces CAC. Assume for a moment that the gatekeeper in the previous example failed. What happens when the Detroit Communications Manager sends a request to the gatekeeper? Because the gatekeeper isn’t working, the Communications Manager does not receive a confirmation and the call does not go through.

The overall message delivery can experience the same type of delay that is common with AMIS because they both use analog connectivity. Octel networking adds features that are not found in VPIM or AMIS and creates a more feature-rich environment. Bridge networking is recommended if a company is going to gradually migrate from Octel to Unity. So which one should you use? The voicemail solution that you choose to integrate with will often dictate the answer. If you have a choice between AMIS and VPIM, most often VPIM is recommended.

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