By Thomas Klikauer (auth.)

Uniquely, this ebook positions verbal exchange contained in the historical improvement of labor and administration and indicates how this improvement has ended in the instrumental use of communique, trained via the excellence among those that deal with and those that are controlled and directed in the direction of the regulate and procedure integration of the workers.

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On the other hand there is a demand towards an analytical and theoretical grounding of Communication and Management at Work. Hence this book is an attempt towards an accomplishment of a goal set by one of the founding fathers of critical theory. German critical theorist Max Horkheimer stood on the shoulders of the Kant-Hegel-Marx tradition of exposing all aspects of our social, individual Introduction: Communication and the World of Work 15 and collective existence to critical examination. But Horkheimer's vision has also been a reflection on the practical relevance of critical theory.

It does this on a non-empirical but conceptual level by using theory language rather than observation language. Observation language expresses empirical cases by using practical examples in support of an enterprise. Theory language enables basic explanations of a communicative relationship between labour and management well beyond case studies and empirical limitations. Here, the emphasis is not so much on piling up ever more mountains of socially constructed facts (Berger & Luckmann 1967; Searle 1996) but more on interpreting these facts to direct our critical conscience towards factors that construct what is presented as facts.

The different forms of communication become visible as communicative theories are applied to labour-management relations at the workplace. 42 Having established the three tasks of Communication and Management at Work, the final segment of this introduction discusses the aims. The first aim is to illustrate communication and its instrumental or strategiC use but not as neutral reflections of some objectified reality manifested in the belief that there is a singular truth, the truth of managerialism.

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